At Shri Hari Ayurved Dham, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be situations where a refund or cancellation is necessary. Please review our Refund and Cancellation Policy below to understand how we handle such requests.

1. Cancellation Policy

1.1. Order Cancellation by Customer:

  • You may cancel your order only before the product is shipped. Once the order is shipped, cancellations are not allowed.
  • To cancel your order, please contact us immediately at info@shrihariayurvedadham.com with your order number.
  • If the order is canceled before shipment, the entire order amount will be refunded.

1.2. Order Cancellation by Shri Hari Ayurved Dham:

  • We reserve the right to cancel an order at any time due to issues like product unavailability, incorrect pricing, or if the order could not be processed.
  • If we cancel your order, we will notify you via email or phone and issue a full refund.

2. Refund Policy

2.1. Eligibility for Refunds:

  • Refunds are available only for products that are damaged, defective, or not as described on the website.
  • Refunds are not applicable for any product that has been used or opened.

2.2. Refund Request Process:

  • If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving the product.
  • You must provide the following to request a refund:
    • A clear photo or video of the damaged or incorrect product.
    • A description of the issue.
    • Your order number and contact information.
  • Once we receive and review the request, we will issue a full refund or send a replacement product, depending on the situation.

2.3. Refund Processing Time:

  • Refunds will be processed within 5-7 working days after the refund request is approved.
  • The refund will be credited to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

3. Return Process (If Applicable)

3.1. Returns of Defective Products:

  • In the case of damaged or defective products, you may be required to return the product in its original packaging.
  • We will provide a return shipping label at no additional cost.
  • Upon receiving the returned product, a refund or replacement will be processed as per your preference.

4. Non-Refundable Items

4.1. Non-returnable Products:

  • Products that have been opened, used, or altered in any way are not eligible for return or refund.
  • If the packaging is damaged or tampered with, the product may not be eligible for a refund.

5. Shipping Fees

5.1. Shipping fees are non-refundable. If you cancel an order or request a refund, the cost of shipping will be deducted from the refunded amount (if applicable).

6. Exchanges

6.1. We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the replacement.

7. Changes to the Refund and Cancellation Policy

7.1. Shri Hari Ayurved Dham reserves the right to update or modify this Refund and Cancellation Policy at any time.
7.2. Any changes will be effective immediately upon posting the updated policy on the website. We encourage you to review this page periodically.

8. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:
Email: info@shrihariayurvedadham.com
Phone: +91 8426 828282